If your question isn't answered below, try the FAQ page.
UK orders are delivered in approximately 5 working days.
International orders are delivered in approximately 7 - 10 working days.
You will receive an email to notify you when your order has been dispatched.
To confirm your delivery costs, please place all items you wish to purchase in your cart and ensure all quantities are correct; then use the P&P calculator at the bottom of the Cart page.
Please note: If you have purchased a light and are having it delivered outside of the UK / EU, you may need to pay customs / import duties.
If it’s been more than 10 working days since you received your dispatch confirmation email and your order is still not with you, please check the following before getting in touch:
- Did you receive both an order confirmation email and a dispatch confirmation email?
- If you have both those emails, check the delivery address is correct on both.
- Have you received an email telling you your order has been cancelled? (please check your SPAM folder).
If you have done all that and still believe your order is late, please email firstname.lastname@example.org You will receive a response within 2 working days.